Frequently Asked Questions (FAQ)
Welcome to Flower Marketplace FAQs! Dive into answers about our platform, products, and services. Need more information? Our customer support is eager to assist!
General Questions:
- What is Flower Marketplace?
- Flower Marketplace is a digital bridge, connecting flower aficionados to a plethora of fresh, top-notch blooms from an array of sellers. Experience the ease of browsing, buying, and receiving flowers right at your doorstep.
- How do I order?
Navigate our floral range, pick your favorites, cart them, and head to checkout. Then, provide your delivery details and finalize your purchase. - Where do you deliver?
Our floral reach extends to Nation wide across the USA. However, some locations may have restricted delivery. - Accepted payment modes?
Major credit cards (Visa, Mastercard, American Express) and PayPal are your keys to a smooth purchase. - Can I tailor my order?
Currently, we showcase pre-curated bouquets and floral items. Customizations are limited, but our bouquet palette is ever-growing! - How do earn and use points? You earn 1% on all orders placed online, and 2% on all Subscriptions or standing orders. At checkout, you will have the option to apply your points.
- Is the date I select on the calender my delivery date or ship date? Your date selected is the ship date from our facility. Depending your logistical method is how long your delivery can take.
Shipping & Delivery:
Returns & Refunds:
- Shipping mechanism?
FedEx Overnight is our prime shipping partner, ensuring each order reaches you fresh and radiant. - Shipping charges?
All prices online are FOB Miami, the cost of shipping will be charged at checkout. This give you the customer more flexibility with your shipping methods. - Delivery timeline?
FedEx Overnight usually gets your flowers to you within 24 hours post-shipping. Some locales might take 48 hours. Consult FedEx for precise delivery times in your region. FedEx Second Day is a 48 hour time frame and Airlines and trucking lines can vary depending your locations. - Order tracking?
Absolutely! Post-shipment, you’ll receive a tracking code to trace your order’s journey. We’re here if you need more details.
- Your claims policy?
Quality is our signature. If your blooms arrive with any issue, log your claim with evident images at our claim’s portal page within 48 hours of delivery. https://flowermarketplace.com/claims/ - Damaged flower protocol?
We strive for perfection. If mishaps occur, promptly send us images of the affected blooms, and we’ll set things right. - Your floral assurance?
Every flower is guaranteed fresh. If there’s a glitch, you have a 48-hour window post-delivery to initiate a claim. - Can the public buy?
Absolutely! We primarily cater to florists, but public orders get funneled to our networked, verified florists. This ensures each flower passes quality checks. For an extra charge, flowers can be cared for and readied at your local florist.
Got more queries? Contact us anytime!
Contact Us:
If you have any other questions, or concerns, or need further assistance, our customer support team is here to help. You can reach us at 866-916-5360. We’re available Monday – Friday 9:00 am – 4:00 pm EST.
