File a Product Claim
Use this form to address your concern reguarding an existing order, and get a fast response.
Click Here For Help Filing a ClaimHere is How to Properly File a Claim
Please note, customers must inspect product upon arrival to their facility. FMI Farms will only honor claims made within 48 hours of receiving your order.
Please follow the instructions below to successfully process your claim.

1. Take a Photo of Wrapper
This step may not be applicable for flowers
that don’t come in a wrapper.

2. Take a Photo of Barcode
This step may not be applicable for flowers
that don’t come in a wrapper.

3. Take a Photo of Entire Bunch
Take a clear picture of the entire bunch
showing the damaged stems.

4. Take a Photo of All Damaged Stems Together
Take a aerial picture of all the the damaged or bad stems together. Lay them out so the individual stems are clearly visible.
5. Take a Photo of Each Damaged Stem
Take individual close up pictures of every damaged or bad stem being claimed as demonstrated in the images below.






6. Fill out Claims Form
Once you are done collecting photographic evidence of damaged or bad items. Fill out the claims form, attached images and submit your claim. Upon validation of customer’s claim, a credit memo will be issued and sent to customer viaemail, fax, or mail.