File a Product Claim

Use this form to address your concern reguarding an existing order, and get a fast response.

Click Here For Help Filing a Claim

Has it been more than 48 Hours since you received your order?*
All quality issues must be reported with images within 48 business hours of receiving the flowers via website claims submission.
Ship Date on Invoice*
MM slash DD slash YYYY
Primary reason for your delivered order inquiry*
Business Name*
Your Name*
Sales Representative Name*
Account Number*
Business Phone*
Email*
Invoice Number*
How would you like to resolve the issue?*
List All Items Damaged*
Grower Code Item Number of Stems Price
Describe Issue*
Please Upload Supporting Images of All Damaged Items.*
Drop files here or

Max. file size: 200 MB.
IMPORTANT! Customers will only be credited for stems of which we receive images.
FMI Farms will review and honor all claims on the condition the customer complies with the following specifications:
All quality issues must be reported with images within 48 business hours of receiving the flowers via website claims submission.
- Uploading Pictures: If one stem or more of each bunch of flowers received are damaged, you must submit pictures of each damaged stem or stems.
- In claiming a damaged bunch or bunches, you must submit pictures of each row and/or every stem in the bunch or bunches.
- Very important note: if multiple stems/bunches are being claimed please provide an aerial view of the entire batch showing damage.
- Every picture must have clear evidence of the damage referenced.
- FMI will not be liable or responsible for loss, damage, or delay caused by events beyond our control such as forces of nature, natural disasters, etc.
Please examine your flowers carefully upon receiving them. As mentioned above, without timely notice and pictures an adjustment/credit/claim will not be made.

Grower Code	Item	Number of Stems	Price

File a Product Claim

Here is How to Properly File a Claim

1. Take a Photo of Wrapper

2. Take a Photo of Barcode

3. Take a Photo of Entire Bunch

4. Take a Photo of All Damaged Stems Together

5. Take a Photo of Each Damaged Stem

6. Fill out Claims Form

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